Effective Date: 23 May 2025

1. Introduction

At Tempurium ("we," "us," or "our"), we are committed to protecting the privacy of our users and customers. This Privacy Policy explains what information we collect, how we use it, and the choices available to our users regarding our use of their information when they use our website, mobile application, and related services (collectively, the "Service").

2. Information Collection

We collect information from our users in various ways, including when they create an account, use the Service, or participate in promotions or surveys. This information may include:

  • Personal Information: This may include your name, email address, postal address, and phone number.
  • Payment Information: If you subscribe to a paid tier of our Service, we (or our third-party payment processors) may collect payment method details and billing information.
  • Technical Information: This may include your IP address, browser type, device information (e.g., operating system, model), and usage data related to your interaction with our Service (e.g., pages visited, features used).
  • Location Information: With your consent, we may collect precise location data (e.g., GPS) or infer your general location (e.g., from your IP address or city provided during registration) to provide location-based services, such as weather data for your solar panel system.
  • Solar System Information: To provide accurate solar forecasts, you may provide us with details about your solar panel system, such as its size (kWp), orientation, tilt, and any known shading.

3. Information Use

The information we collect is used to provide, maintain, and improve our Service, to process payments, and to communicate with our users. This may include:

  • Providing customer support and resolving disputes.
  • Sending updates, service announcements, promotions, and other communications (you can opt-out of marketing communications).
  • Personalizing your experience with the Service.
  • Improving the quality, design, and functionality of our Service.
  • Conducting data analysis, testing, research, and monitoring usage trends.
  • Protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities.
  • Complying with applicable legal requirements and industry standards.

4. Information Sharing

We do not sell your personal information. We may share information with third parties in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and email delivery. These service providers are authorized to use your personal information only as necessary to provide these services to us.
  • Legal Obligations: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation (e.g., responding to a subpoena or court order), protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users of the Service or the public.
  • Business Transfers: In the event of a sale, merger, reorganization, dissolution, or similar event involving Tempurium, your information may be part of the transferred assets. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We take the security of our users' information very seriously and implement appropriate administrative, technical, and physical security measures designed to protect against unauthorized access, disclosure, alteration, or destruction of the information we collect and store. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. User Control and Access (Your Rights)

You have certain rights regarding your personal information. Subject to applicable law, these may include the right to:

  • Access, review, and update your personal information by logging into your account settings.
  • Request correction of your personal information if it is inaccurate or incomplete.
  • Request deletion of your personal information, subject to certain exceptions.
  • Opt-out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us.
  • Object to or restrict the processing of your personal information under certain circumstances.
  • Request the transfer of your personal information to another party in a machine-readable format (data portability), where technically feasible.

To exercise these rights, please contact us at support@tempurium.com.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the updated policy on our Service and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data collection and use practices, please contact us at: support@tempurium.com.